🚚 Shipping Policy

At Heaven Books Morocco, we aim to provide fast, reliable, and affordable delivery for all your book orders across Morocco. Please read our shipping policy carefully to understand how we handle deliveries.

📦 Delivery Options

We deliver nationwide through our trusted shipping partners: Ozon Express and Cathedis.
Customers can choose home delivery for maximum convenience.

💰 Shipping Fees

Shipping fees are automatically calculated and added at checkout, depending on your delivery location.
FREE shipping is offered on all orders over 200 MAD (after discounts, excluding shipping fees).
Orders below 200 MAD will have a small delivery fee applied at checkout.

⏰ Delivery Timeframes

For in-stock books, delivery usually takes 1 to 3 business days after order confirmation.
For special orders or pre-orders, delivery may take up to 2–4 weeks, depending on availability and supplier processing times.

You will receive a confirmation message with your tracking information once your order has been shipped.

📍 Delivery Areas

We deliver to all cities and regions across Morocco, including major cities like Casablanca, Rabat, Marrakech, Fès, Agadir, Tangier, and more.

🚫 Delays and Exceptions

While we always strive for timely delivery, occasional delays may occur due to circumstances beyond our control (such as weather conditions, courier delays, or stock availability). In such cases, our customer service team will keep you informed and assist you promptly.

💬 Questions About Your Order

If you have any questions or concerns regarding your delivery, please don’t hesitate to contact our customer service team:
📧 [email protected]
📞 +212 663 049 602
(Available Monday to Friday, 10 AM – 6 PM, and Saturday 8 AM – 2 PM)