📚 Returns & Refund Policy

At Heaven Books Morocco, customer satisfaction is our top priority. We take great care to ensure that every book you receive is in excellent condition. However, if you encounter an issue with your order, please review our return policy below.

🔁 Eligibility for Returns

You may request a return within 7 days of receiving your order if:

• The book arrived damaged or defective.
  
  

• You received the wrong item.
  
  

To be eligible for a return:

• The book must be in its original condition (unused, undamaged, and with no markings).
  
  

• The return must include the original packaging and receipt or proof of purchase.
  
  

🚫 Non-Returnable Items

Please note that we do not accept returns for:

• Books that have been used or show signs of wear.
  
  

• Discounted or sale items.
  
  

• Digital products such as eBooks.
  
  

💸 Refund Process

Once your return is received and inspected, we will notify you by email or WhatsApp.

• If approved, your refund will be processed within 5–10 business days.
  
  

• Refunds are made through the same payment method used for the purchase (cash on delivery refunds are processed via transfer or store credit).
  
  

🚚 Return Shipping

Customers are responsible for the return shipping costs, except in cases where the error was ours (wrong or damaged item).

📞 Contact Us

If you need to initiate a return or have questions about our policy, please contact us:
📧 Email: [email protected]
📱 WhatsApp: +212 6 63 04 96 02

We’re always happy to help and will do our best to ensure your satisfaction.