❓ Frequently Asked Questions (FAQ)
Yes! At Heaven Books Morocco, we sell only high-quality, 100% original books sourced directly from trusted publishers and distributors. We never sell copies or low-quality editions — quality and authenticity are our top priorities. Placing an order is simple: Browse our collection and select your favorite books. Add them to your shopping cart. Proceed to checkout and fill in your delivery details. Choose your preferred payment method and confirm your order. Once confirmed, you’ll receive an order confirmation by email or WhatsApp. We accept: 💳 Card payments (Visa, Mastercard, etc.) 💵 Cash on delivery (COD) — available throughout Morocco. Delivery usually takes 1 to 3 business days for in-stock books, depending on your location. For special orders or imported titles, it may take up to 2–4 weeks. Yes! We offer FREE shipping on all orders over 200 MAD (after discounts, excluding shipping fees). If your book arrives damaged or incorrect, please contact us immediately at: Yes, returns are accepted within 7 days of receiving your order — provided the book is in its original, unused condition. Please see our Returns Policy for details.We’ve gathered some of the most common questions our customers ask to help make your shopping experience easier and smoother.
1. Are your books original and high quality?
2. How can I place an order?
3. What payment methods do you accept?
4. How long does delivery take?
We work with trusted delivery partners to ensure fast and safe shipping.5. Do you offer free shipping?
6. What if I receive a damaged or wrong item?
📧 [email protected]
📱 +212 6 63 04 96 02
We’ll quickly arrange a replacement or refund according to our Returns Policy.7. Can I return a book?
8. How can I contact customer service?
Our friendly customer support team is always happy to help!
📧 Email: [email protected]
📱 WhatsApp / Phone: +212 6 63 04 96 02
