❓ Frequently Asked Questions (FAQ)

We’ve gathered some of the most common questions our customers ask to help make your shopping experience easier and smoother.

1. Are your books original and high quality?

Yes! At Heaven Books Morocco, we sell only high-quality, 100% original books sourced directly from trusted publishers and distributors. We never sell copies or low-quality editions — quality and authenticity are our top priorities.

2. How can I place an order?

Placing an order is simple:

1. Browse our collection and select your favorite books.
   
   

2. Add them to your shopping cart.
   
   

3. Proceed to checkout and fill in your delivery details.
   
   

4. Choose your preferred payment method and confirm your order.
   
   

Once confirmed, you’ll receive an order confirmation by email or WhatsApp.

3. What payment methods do you accept?

We accept:

• 💳 Card payments (Visa, Mastercard, etc.)
  
  

• 💵 Cash on delivery (COD) — available throughout Morocco.
  
  

4. How long does delivery take?

Delivery usually takes 1 to 3 business days for in-stock books, depending on your location. For special orders or imported titles, it may take up to 2–4 weeks.
We work with trusted delivery partners to ensure fast and safe shipping.

5. Do you offer free shipping?

Yes! We offer FREE shipping on all orders over 200 MAD (after discounts, excluding shipping fees).

6. What if I receive a damaged or wrong item?

If your book arrives damaged or incorrect, please contact us immediately at:
📧 [email protected]
📱 +212 6 63 04 96 02
We’ll quickly arrange a replacement or refund according to our Returns Policy.

7. Can I return a book?

Yes, returns are accepted within 7 days of receiving your order — provided the book is in its original, unused condition. Please see our Returns Policy for details.

8. How can I contact customer service?